Common Questions and Answers

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Common questions we receive with their answers appear below.

Question Type

Order Status Back Orders Receipts Returns Support Advertising Banners Affiliate

1. How do I know if you shipped my order?

A. Check your online order status report. Also email with package tracking information is normally sent to you within 24 hours of our shipment.

2. How can I check on the status of my order if it has not been shipped yet?

A. Check your online order status report.

3. How can I track my order while it is being shipped?

A. Log on to track.htm and complete the form using the tracking number we provide in our email (1 above) or Check your online order status report.

4. I lost my receipt, can you send me another one?

A. Please go here. Also see item 5 below.

5. Do you mail a receipt for each online order?

A. No. A packing list may be included in your shipment but your original receipt is the final page of your order which should be printed and saved for warranty purposes. The only duplicate we can provide free are the online receipts mentioned in question 3 above. 

6. I lost my customer number, can you look it up for me?

A. Look on your order confirmation email or your online receipt (3 above) for your customer number. 

7. I have a million questions about my product, do you provide customer support?

A. The manufacturer of the product is far better qualified than we are to answer questions about their own products. To get started log onto internet.htm for general support information and information on returns or link to the support section of the manufacturer's web site at manufacturers.htm (includes manufacturer phone number). We also offer quick links to drivers at drivers.htm.

8. My product was back orderered.

(a) How long will I have to wait?

A. Unless we told you otherwise, typically 7-14 days. Check your current order status here.

(b) Can I cancel my backorder?

A. In most cases, you can cancel up to the time the order is shipped. After that the order is committed and can't be cancelled but normally the product can be returned or the shipment refused. 

9. I want to return one or more products, what should I do?

A. Go Here

10. I have a U.S. Computer Corporation Gift Certificate. What can I spend it on?

Visit any of our websites and select the product you want. Email us the url of the product you want using the form above and include your gift certificate number and a good time for us to call you if necessary.

11. Q. Can my company advertise on your web site?

A. Yes. 468x60 banner & other ad pricing

12. Q. Do you have an affiliate program I can join?

          A. Go here to review our affiliate program.

13. Q. Do you sell refurbished products?

          A In our closeout store and they are clearly marked as refurbished. See